Seller Registration Policy

Seller Registration Policy for Plumon Enterprises Private Limited (Marketplace)

Effective Date: 01-NOV-2024

At Plumon Enterprises Private Limited (“we,” “us,” “our”), we aim to build a reliable, transparent, and efficient marketplace where trusted sellers can offer their products to a wide customer base. To ensure a safe and seamless experience for both sellers and buyers, we have established the following Seller Registration Policy.

By registering as a seller on plumon.in, you agree to adhere to the terms and conditions outlined in this policy.

1. Eligibility Criteria for Sellers

To become a seller on the Plumon Marketplace, you must meet the following eligibility criteria:

• Legal Entity: You must be a legally registered entity in India, including individuals, sole proprietors, partnerships, private limited companies, or limited liability partnerships (LLPs).
• Valid GST Registration: You must have a valid GST (Goods and Services Tax) registration for your business. You must also comply with GST rules and regulations.
• Bank Account: You must have a valid Indian bank account registered under the business name to receive payments for sales made on the marketplace.
• Product Listings: Your products must comply with Indian laws and regulations. They should not fall under any restricted categories according to Indian law or Plumon Enterprises guidelines.

2. Seller Registration Process

The process for registering as a seller on plumon.in involves the following steps:

• Step 1: Account Creation
  Create an account on plumon.in by providing basic information such as your name, business name, email address, and phone number. A verification email or SMS will be sent to confirm your contact details.

• Step 2: Business Information Submission
  After verifying your contact details, submit detailed business information, including:

  • Business Name: Official business name
  • GST Registration Number: GSTIN for tax compliance
  • PAN Card Details: PAN card for tax purposes
  • Business Type: Specify if you are a sole proprietor, partnership, or company (Private Limited, LLP, etc.)
  • Bank Details: Bank account details, including account number, branch, and IFSC code for payment processing

• Step 3: Document Submission
  Submit the following documents for verification:

  • Identity Proof: Government-issued photo ID (Aadhaar, Voter ID, Passport, Driver’s License)
  • Address Proof: Recent utility bills or official documents showing your business address (Rent Agreement, Electricity Bill, etc.)
  • GST Registration Certificate: Copy of your GST registration certificate
  • Bank Account Proof: A cancelled cheque or bank statement with your business account details
  • PAN Card: Copy of the PAN card of the business owner (or company/LLP if applicable)

• Step 4: Review and Approval
  Our team will review your application and documents. If everything is in order, your registration will be approved, and you will be notified of your approval as a seller on plumon.in. If there are issues with your application, we will notify you, and you will need to provide additional information or corrections.

3. Seller Responsibilities

Once registered and approved, sellers are expected to adhere to the following responsibilities:

• 3.1 Product Listings

  • Compliance: Ensure that all products listed comply with Indian laws, including the Consumer Protection Act, Trade Marks Act, Copyrights Act, etc. Do not list prohibited products (e.g., counterfeit, illegal goods).
  • Accurate Information: Provide accurate descriptions, images, specifications, pricing, and availability for your products.

• 3.2 Pricing

  • GST Compliance: Charge appropriate GST on sales, including applicable taxes in your listed price.
  • No Price Manipulation: Prices should reflect the actual cost of the product, including all charges. False advertising of prices is not permitted.

• 3.3 Inventory Management

  • Stock Availability: Ensure that products listed are in stock and can be shipped promptly.
  • Order Fulfillment: Orders must be processed and dispatched within the agreed-upon time frame (typically within 48 hours, subject to stock availability).

• 3.4 Customer Service

  • Customer Interaction: Respond promptly to customer inquiries and complaints. Maintain high standards of customer service and satisfaction.
  • Returns and Refunds: Follow the Plumon Returns and Refunds Policy and process returns and refunds promptly.

• 3.5 Packaging and Shipping

  • Proper Packaging: Products must be securely packaged to prevent damage during shipping.
  • Shipping: Ship products within the specified time and provide tracking information to customers.

4. Seller Fees and Payments

• 4.1 Commission and Fees

  • Marketplace Commission: Plumon Enterprises charges a commission fee on each sale made through the marketplace. The commission rate may vary depending on the product category.
  • Payment Processing Fees: Payments to sellers are subject to processing fees charged by payment gateways. These fees will be deducted from the seller’s earnings.

• 4.2 Payment Transfer

  • Settlement Period: Payments will be transferred to your bank account after the sale is completed and the order fulfilled. The transfer schedule will be detailed in the seller agreement.
  • Refunds: In case of returns or refunds, the seller’s account will be debited for the refund amount. Managing returns and refunds according to marketplace policies is the seller’s responsibility.

5. Seller Code of Conduct

Sellers must adhere to the highest standards of professionalism and integrity. By registering as a seller, you agree to:

• No Misleading Practices: Avoid deceptive practices such as inflating product prices or providing false descriptions.
• Respect Intellectual Property: Do not sell counterfeit, pirated, or infringing products.
• Ethical Business Practices: Operate your business ethically, fulfilling orders on time, maintaining accurate inventory, and offering high-quality products.

6. Suspension and Termination

Plumon Enterprises reserves the right to suspend or terminate seller accounts at our discretion if the seller violates any part of this policy or engages in unethical practices. Suspension or termination may occur due to:

• Violations of product listing guidelines
• Consistent failure to fulfill orders
• Fraudulent or illegal activities
• Negative customer feedback

If your account is suspended or terminated, you will be notified via email, and your remaining balance will be processed according to the refund or payment policies.

7. Amendments to the Seller Registration Policy

Plumon Enterprises reserves the right to amend or update this policy. Any changes will be communicated to registered sellers, and the updated policy will be available on our website.

8. Contact Us

For any questions or assistance with the registration process, you may reach us via:

• Email: info@plumon.in
• Phone: +91
• Address: TOWER-B, UNIT-2314, PLOT NO-1, ALPHATHUM, SECTOR-90, Noida, Gautambuddha Nagar, Uttar Pradesh, PIN: 201301

By completing the registration process, you confirm that you have read, understood, and agree to comply with the terms and conditions outlined in this Seller Registration Policy.